I cannot believe the problems i am having with O2! I am currently a pay and go customer and at the beginning of October they tried to talk me into having a contract! They sent me a rubbish phone (samsung fame) and i decided i did not want to take up the contract or the phone! I did lots of chasing them to find out how to return the handset within the cooling off period and sent it back to them. I then received a phone call nearly 2 weeks later to say they had not received the handset and i had to prove i had returned it or they would charge me £99 for the phone! I found my proof of postage and was advised to take it into my local O2 shop for them to fax a copy of it, which i did on Thursday! I was told by the man i have been dealing with that he would cancel everything and yet i have received an email this morning to say i have a bill of £6.41!! Unless i want to pay out even more money trying to ring customer services (as there online chat is too busy.......surprise, surprise) i seem to just keep going round in circles!! I just wanted to post this to share my disgust at the way O2 operate!! I have been a pay and go customer of theirs for years but due to this as soon as my credit is gone i will be swapping to another provider!! I cannot believe they are still in business!!
