General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! NHS DISCOUNT ON CONTRACT

Hi, I currently work for the nhs and just wondered if anyone knew if there was a discount from O2 for working for the NHS and taking out a new contract, maybe discount off line rental etc. I have been told various things so just wanted to get it clar...

Resolved! customer service

I called last week folowing a webchat with one of your advisors. When I called I asked for a manager to call me back, which i was told would be arranged for 4.30 the following day (Thursday 1st Aug). This has not yet happened. I'd like to know how to...

Resolved! Worst customer service

This has to be the worst customer service I have ever had. I have been a loyal customer with o2 for years and I cannot understand why they are doing this to me. I lost my SIM card 2 weeks ago and used the chat service to report it stolen and order a ...

Resolved! Private Number calls an 2am

Morning Everyone,A week ago I was waken up by 10 private number calls at 2am, to few of them I have answered and did not receive any speech, instead people on the other side decided to play aliens with me and made some sounds. I spoke to O2 advisor, ...

Resolved! 02 refresh

hi my name is corky d. can anyone tell me what 02 refresh is?

Resolved! O2 Chat service and Website

Is anyone else as frustrated as I am with the O2 chat service? I have no problem with the gurus per se but with the system itself. I have just spent over 30 minutes on a chat line to resolve a problem that would have taken 2 minutes on the phone. I t...

Resolved! 02 national coaches offer

how do you get on site for national coaches to travel tues and weds for 10 pound, site wont let me on

Resolved! blackberry bold 9900

Hi, please help! I purchased a blackberry bold 9900 for my birthday in may. hate it cant get on with it at all. it's depressing, i wish i had gone with what i wished for in the first place which was iphone 5. I am only just into a 24 month contract. ...

Resolved! no signal

ive had no signal on my phone since midday yesterday o2 cannot tell me when service will resume i am in devon ex38 8aw anybody else having problems

Resolved! Going over your minute allowance

Can anyone explain why O2 can send alerts to tell you you are about to go over your data limit, but do not issue warnings for going over your minutes allowance?