Non-existent "customer service"

[Anonymous]

It's a fine how-de-do when I have to resort to a public forum in an attempt to get a response from O2.
I keep getting requests for payment of my broadband bill despite the fact that there is a direct debit mandate active on my account. All O2 has to do is to collect the money from my bank. Instead, O2 disconnects my 'phone and threatens to disconnect my broadband.
I fill in the support form on the Website and hear absolutely nothing.
I moved to O2 from TalkTalk because of the latter's appalling "customer service". I thought O2 could be no worse. How wrong could I be?

[Anonymous]

You'll get a better response in the Broadband forum.

[Anonymous]

Have you phoned them to make sure they have the correct DD details?

[Anonymous]

They've disconnected the 'phone, which is odd as it's the broadband they haven't DD'd.
I checked the DD details in My O2 - everything is fine.
I've sent them several e-mails saying "you have the mandate - take the money". No response.

[browni]

If you have an O2 mobile, call them free on 800 230 0202

[Anonymous]

In your direct debit guarantee it states that O2 will only attempt to collect payment via Direct Debit once.
It is likely that their attempt failed and as a result your service has been restricted.
I would check your payment history online by looking at your bill for your mobile, clicking on 'Payments' then 'Payment History' or call O2 Customer Service and ask them.