So five days ago I spent nigh on £1000 on a new phone with o2. No small sum and for that I would have expected top notch service from any business but especially one that I am already a loyal customer of.
My phone should have been delivered next day, so I took a day off and waited for the email telling me that my phone was on its way.
Nothing.
I double checked all emails and eventually found a note that said because I had ordered late at night my phone would be delivered between 6 and 10pm. Would have been nice to know that BEFORE taking the day off but hey...
10pm came and went. No sign, no email, no call from o2 to say 'oops we screwed up'.
Nothing.
Next day (Saturday) giving up all hope that I would get anywhere if I waited for o2 to do their jobs I rang. I waited 15 mins on hold before being told that my order had been received by UKMail at 6pm the night before but no other information was forthcoming and they wouldn't be able to follow up until Monday when I was promised a call back.
In addition it seems I was given a new number for my new phone which I had positively declined.
This morning (Monday) I heard nothing.
This time I waited a full 20 mins before being answered and then having explained my problem was promptly cut off.
I know what you're thinking, as was I, they're a telecoms company, they must get free calls? Surely I'd get a call back??!
Nothing.
I tried the online chat. Seriously don't bother, not unless you get off on being apologised to profusely by a completely inneffective, faceless individual.
So eventually I braved the phone again, waiting 30 mins. Apparently my phone is now with Royal Mail, God only knows when I'll get it and I'm told that even when I do it will take another 24hrs to port across my existing number.
Absolutely RUBBISH service from o2. Totally poor.
