No data in various places in London

GodAtum · ‎29-11-2019

I have always got no dat at East Croydon station, nor the surrounding area. I have to walk a mile or so away to get any. Also no data at Clapham Junction station.

Anyone know why?

MI5 · ‎29-11-2019

@GodAtum

The usual cause is congestion on the network.

Download the MyNetwork app to report the issues https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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GodAtum · ‎29-11-2019

But i can't report the issue at it won't connect.

gmarkj · ‎29-11-2019

I think (but am not sure) that if you try to report and it has no signal it asks if you want to save it for later...

Also, is that you have no signal at all or you have signal and you can't get on the internet/use apps?

If the latter, try changing to a 3G signal - the network in London can get swamped due to the volume of traffic and changing the type of connection can sometimes help.

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Link to our guide on how to contact them can be found here

MI5 · ‎29-11-2019

@GodAtum

If you generate the report in the area with the problem, it will send when the phone connects to the network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎29-11-2019

^^ Thought that was the case - cheers for confirming @MI5!

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GodAtum · ‎29-11-2019

It's just internet/data. It says 4 bars of 4G but goet no internet.

MI5 · ‎29-11-2019

AS I said above, it's because too many people are all trying to use it at the same time.
All you can do is report it so O2 know they have a capacity issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎29-11-2019

After you have reported the problem, change your network selection to pick up 3G.
That should probably work...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here