NO SERVICE OUTSIDE WIFI

[HayleighB1982]

FOR SEVERAL MONTHS I HAVE NOT BEEN ABLE TO USE MY PHONE OR INTERNET OUTSIDE OF WIFI WHICH IS VERY FRUSTRATING. My husband called a few months ago and 02 informed him there is an issue and will be resolved THIS HAS NOT. This needs resolving before I change networks and I also require a refund for several months loss of use-age.

I would appreciate an email with your response.

[Enlli]

If not getting any Internet over a wide area when not on WiFi it is far more likely to be settings on the phone that are wrong.

I'm not verse with iphones but I'm sure another of are community members will make some suggestions 

[jonsie]

Try changing the APN setting in network settings to  mobile.o2.co.uk

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Bambino]

@HayleighB1982 This is not O2. This is a customer community. O2 will not email you.

You can lodge a formal complaint here: How to Complain | Help | O2