My data and outgoing calls have been turned off due to the payment issue (see topic from last week)

[MrRichAllen1976]

Above.

I had an official email from O2 about an hour ago telling me that due to the "payment issue" on my account (which was actually paid off 5 actual days ago) my data's been turned off and ALL outgoing calls have been redirected to the payment centre.

This isn't my fault as I KNOW I've paid but somehow it's not got to O2 yet.

Do I need to contact my Bank (which we spent an hour doing, yesterday afternoon on this and other issues)?

[madasaf1sh]

@MrRichAllen1976 

Speak to your bank or check your online banking, and see if there is anything that shows to o2.. 

As soon as you pay you get a text message and an email to say payment has been made, did you get any of these?

If it does then call o2, borrow a phone or use a landline and call o2 on 0800 902 0217

[Bambino]

@MrRichAllen1976 To add to what @madasaf1sh has advised, you still have a few days to be able to use Skype to call 0800 numbers if you have no phone to use: A Guide To Skype - O2 Community

[MrRichAllen1976]

@madasaf1sh I got a text as soon as I paid saying it'd gone through, then the next day I get another text saying it hasn't.

Would this company please make their minds up?! Also, we specifically went to the Bank yesterday to sort this and other payment issues, and now my account's restricted?

[madasaf1sh]

@MrRichAllen1976 

That is not o2, that is what happens when o2 go to process the authorisation, and your bank declines it, hence you get a payment failure message. 

So speak to your bank, as not really a lot o2 can do about it if your bank refuses to honour the payment

[MrRichAllen1976]

@madasaf1sh We specifically went to the Bank yesterday to sort this and other payment issues, they told me the payment DID go through, but would take up to 5 working days to reach O2! It's now the following Thursday since I paid, 5 ACTUAL days.

[madasaf1sh]

@MrRichAllen1976 

Load of tosh a card payment is instant and is processed to the account instantly, my wife paid on her card last night, and everything was updated instantly, it does not take 5 days to be applied or to reach o2, your bank are talking BS.. 

Did you not pay by card??? 

Get them to do a transaction trace and they can see the whole details of the payment..

[MrRichAllen1976]

@madasaf1sh I did pay by card, and as soon as I'd done it I got a text to say it'd worked.

Then the next day I got another text saying they hadn't received payment, and then an official email about 2 and half hours ago saying my account is now restricted due to "non payment".

[jonsie]

The payment has obviously failed either on the O2 side or via the bank

I think if you check your online banking there will either be a reversal or no transaction showing

O2 very rarely make payment errors

[MrRichAllen1976]

Well my excellent social worker has spoken to O2 this morning on my behalf (I was sat next to him relaying account details), and they said I'm no longer in debt and the payment's gone through.