MCK code needed

je100 · ‎18-11-2023

Hi all

I have purchased a used samsung phone which is in great condition. However it is asking for a MCK code. I am with O2 but they will not give me the code. They say I need to ask the seller for it as I have not bought it direct from O2. Can anyone help?

jonsie · ‎18-11-2023

Tagging the forum manager for assistance Monday

@Dave-O2

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Dave-O2 · ‎20-11-2023

Thanks @jonsie

@je100 The advice you've been provided is correct, we would only be able to unlatch your device if this was purchased directly from O2.

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Oxonian · ‎20-11-2023

@je100

Have you tried Googling for "Samsung MCK code" as they are lots of hits including ones from Samsung themselves and from the Samsung community forum ?

However, it does look like you might need to contact the original seller of the 'phone for the code, whether that be a network, Samsung or another retailer. Do you know who it was originally bought from ?