Is it normal to wait a week for my order?

[Anonymous]

Hi guys,

Last Tuesday I ordered an iPhone 6 for my daughter for doing well in her exams for delivery Thursday evening (paid £8.99).
It never arrived.
After numerous phone calls last week it has apparently been lost between warehouse and courier! I have a note on my account saying waiting for email from warehouse.
My question is should I be punished for a **bleep** up at O2? Shouldn't a new phone be sent out to me while they investigate the issue internally?
None of this is my fault and I am a customer of O2 for 10 years with multiple contract phones for family members.
Very disappointed in O2 Customer service.

[Cleoriff]

Hi @Anonymous

No it isn't normal to wait this long...particularly after paying extra to have it delivered.

You have to keep on to O2 re this http://www.o2.co.uk/contactus

I would also be thinking about cancelling the order...and going instore to pick one up.

Congratulations to your daughter for doing well in her exams by the way...:smileywink:

[Anonymous]

Hi @Cleoriff,

Thanks for that, I didn't think it was normal either! I need to do something as I have an upset daughter to handle 😞
I will probably cancel if nothing happens tomorrow and pen a complaint letter also.

[MI5]

Typical unfortunately.
Complaint link here

http://www.o2.co.uk/how-to-complain