I feel cheated

[Vikky]

On the 27th of July, I called the customer service to upgrade my phone. The order was completed from your office but i noticed the accessories i am to get on discount with the order was not placed. I notified the agent attending to me and he promised to add the accessories before my order is shipped out and he has placed a note on my order. Now calling the sale term and i was told no note was placed on my order and i cant get the accessories at a discounted price and i have to pay full. 

[Enlli]

Regretfully, thus is not O2 but a community of customers like yourself.

All we can suggest is keep at them.

Maybe worth using social media as you will have a written thread containing your conversations

Message O2 on
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Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,