I needed to change my residential address and went on line to achieve this. Having selected the address in the drop down offered, the end result was some of the new address information was missing. I felt the only way to amend this was to enter the address manually by an O2 representative. I phoned the call centre (202) on my mobile expecting to be told that the call centre was closed and that the operating hours were from this time to that time. I was pleasantly surprised to hear the automated voice telling me there could be up to a 15 minute wait. I duly advised my concern along with my security word and was then transferred to one of the representatives who would then rectify the problem. The only problem is that the phone ring in my ear for 20 minutes without being picked. More annoyingly, I had no feedback from the system advising me that the call centre was busy and that they were aware I was still waiting. No interaction whatsoever. If anyone from O2 is reading this, please (1)advise the public that the call centre is closed and to phone back between office hours and (2) maintain communication with the calling customer to advise they are recognised as being in a queue. Thank you. Ian Sanderson
