General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

40% discount scam?

I've just had a call from "O2" telling me I am a fantastic customer and will now get 40% discount off my bill for the duration of the contract! WOW! because O2 are loosing customers due to hard times caused by Covid-19 etc etc I have been identified ...

upgrading

Hi i am looking for some advice and basically put on the right path, so long story short i need to upgrade my phone i love my Huawei and they havent got another new one, so need a phone that is like the huawei that has google account, and that is und...

Forum Filter (Fit for purpose?!)

@Martin-O2 @LukasB @TheresaV When I joined this forum in 2013 we had a forum filter which I understood was to stop swear words being posted. Such as the F word and the C word. Fair enough. Then we supposedly developed the filter so it removed email a...

Warning of scams

I have been contacted today by "David" claiming to be O2 on 01235 300023. He wanted to offer a 30% discount on my sim deal. This is the 2nd time in a few weeks. Last time they wanted to confirm personal details prior to discussing. This time he wante...

WORST COMPANY! DISGUTING SERVICE

I would like to express my absolute disgust at how I have been dealt with by customer service team!! I have been waiting for a £30 refund since 27th Decemeber which was an upfront device fee, have been on chat numerous times to be told to call and sp...

Dark mode

For my o2

Missing Preview Button

When I use my tablet (Android 12) to post a message in PORTRAIT mode there is no "Preview" button. If I use it in LANDSCAPE mode or request the DESKTOP SITE then the "Preview" button appears in the top right of the text input. I know the site has bee...

O2 are [censored potentially offensive language removed by mod]

Please 02 gurus tell me how when I ring up and close my account that you can stick [censored potentially offensive language removed by mod] charge me for something I no longer own, FOR A SECOND TIME. your company is [censored potentially offensive la...

O2 are theives

I topped my autistic daughters phone on the 10th Jan with £30 for the big bundle. We received a text to say it was done. Somehow something happened and it changed to a £20 bundle after I bought the £30 one. She's had no calls, data or texts as its sa...

O2 WiFi email

Hi, I have had 2 emails from o2wifi@o2.com asking me to select a link to validate my email address. I have entered o2wifi@o2.com into 2 different email verification sites and it returns a bad or negative response.Does anyone know if it is genuine. It...