Fraud - 2 Contracts worth 2k

[Tony523]

Hello - hoping someone can assist,

2 contracts have been taken out in my name, worth 968 and 799 respectively.

These are both fraudulent and have been reported to Action Fraud, but i need to speak to someone at o2, as they are the lender to get them removed of my credit file by written communication.

I have had no success by way of phone call can anyone ping an o2 representative for me please to message me directly.

[jonsie]

If you think you’ve been the victim of fraud, whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:

(Facebook)   ((2) O2 (@O2) / X (twitter.com)  or  (O2 UK (@o2uk) • Instagram photos and videos)

[Tony523]

@jonsie Appreciate the advice, all the above has been carried out , I need to contact with someone in o2 on this forum as no one is answering the calls.

[madasaf1sh]

@Tony523 

There is no one from o2 on this forum as its a customer to customer forum, with no o2 support on here.  

You will have to persevere on the phone, and hold for someone to answer your call. 

[Oxonian]

You might find this new guide useful @Tony523 :-

Guide: What to do in case of loss of service due to possible fraud 

The author's circumstances are not the same as yours but some good general advice and guidance is contained therein. 👍