Digital Virgo - Subscription issue

[Trouble_gb]

I have been getting text notifications from a company called Digital Virgo. I then logged onto my O2 account to find that they have been charging me £4.50 a week for a long time.

I know there have been posts on here previously BUT I wanted to give some tips on how to get this resolved and refunded quickly.

I found an email address for them - 

communication@digitalvirgo.com

I emailed them saying that I was very unhappy as they were billing me for a service I had not subscribed to  and stated that they have 7 days to respond before I considered Legal action.

I got a response in 72 hrs, confirmed my mobile number and then have just sent me a refund code to pick up from the post office for £211.00!

[MI5]

That’s the best way to deal with them. Ask customer service to put a premium rate bar on your acctnow to prevent any further occurrences.

[Anonymous]

Hi @Trouble_gb this link should provide good information 

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

[Bambino]

@Trouble_gb Should you not get your refund, or even if you do, you can report the company here: https://psauthority.org.uk/

There's also this site for help: https://payforitsucks.co.uk/

[Payforit_Sucks]

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@Trouble_gb wrote:

I have been getting text notifications from a company called Digital Virgo. I then logged onto my O2 account to find that they have been charging me £4.50 a week for a long time.

I know there have been posts on here previously BUT I wanted to give some tips on how to get this resolved and refunded quickly.

I found an email address for them - 

communication@digitalvirgo.com

I emailed them saying that I was very unhappy as they were billing me for a service I had not subscribed to  and stated that they have 7 days to respond before I considered Legal action.

I got a response in 72 hrs, confirmed my mobile number and then have just sent me a refund code to pick up from the post office for £211.00!

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Well done! A robust response to these scams usually results in a rapid refund. They'll keep your money if you show any sign of weakness! This isn't one of the regular 'payforit' scam subscriptions, but if you know you never consented to the charges, you should report the company to the regulator. Details in the 'Payforit' faq linked in my signature below.