DHL delivery - what a joke

[Kkaf6944]

I ordered a new phone, tracked the delivery, then rescheduled the delivery so I was able to book time off work- received confirmation of rescheduled delivery only to be told by O2 after a 1h 20min long conversation that two attempts have been made to deliver the phone the phone has been returned to O2. I had messaged O2, messaged and called DHL to ensure that they are aware I won’t be at home apart from on the rescheduled date…. Didn’t matter. According to O2 due to fraud cases DHL does not honour any rescheduled deliveries. What a lot of nonsense - I spoke to three different people no luck with any of them to find out what to do. I will cancel my upgraded and go elsewhere. I do not have time to deal with such poor customer service. Complaint email sent. 

[Enlli]

Hate to tell you but official complaints are taking around 8 weeks at the moment.

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook  (https://o2uk.co/O2CFB) , 

X Twitter  (https://o2uk.co/O2CTW)  or 

 Instagram  (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline