Customer Feedback

[Erikas]

Just wanted to say thank you again to Will in customer service line. Regardless of my mistake he still helped me instead of being like most of the customer service agents they just passing you through to different people and you have to explain to them again and again and again... until you get fed up. Every one should follow his example. 5* customer service.

[Glory1]

Great to hear @Erikas and am pleased you found such a helpful advisor.

@EmilieT, @Marjo, @Martin-O2  over to you 

[EmilieT]

Good morning @Erikas , and welcome to the forum 

It's so heartwarming to hear about your experience with Customer Service! I'll happily pass on your feedback to Will and his team, I'll just need a few more details to make sure it gets to him. I've just sent you a Private Message to get those, and in order to read and reply to my message simply go into Messages at the top right of your page. 

Thanks @Glory1  for the mention 

[Mic6771]

I wanted to leave feedback about a member if O2 staff at the Stamford store.
Phil is beyond helpful and is always willing to negotiate the best way of doing what I need from my mobile phone contract. I have been using Phil at the Stamford store for many years, and will keep returning to him because I know he will look after our needs. I have a contract and so do my children and father. All because Phil has arranged everything for us.
He really is an asset to your brand, and I will not take my business elsewhere whilst he is still working there.
Totally honest and helpful.
Thanks to Phil 👍

[Cleoriff]

Hi @Mic6771 

Thanks for your lovely post. I'm sure our community managers @EmilieT , @Marjo  @Martin-O2  will be only too pleased to make sure your feedback is passed on to Phil.

Welcome to the forum by the way

[Martin-O2]

Hey @Mic6771 it's great to hear that you had such a good experience in the Stamford O2 store! I'll pass on your feedback to Phil.  Thanks for taking the time to feedback and welcome to the community! 

Cheers for the mention on this one @Cleoriff. 

[Panni]

I would like to leave a feedback for Sahil from Aberdeen Bon Accord who was really helpful, nice and informative. Helped me choose a new phone, with my options and my budget included. Thanks very much!

[IMrJonesI]

Just wanted to shoutout to Mo who works at the Strand-Charing Cross Branch in London who helped my mum with her new contract. He was very helpful & patient with us showing us step by step what will happen throughout the upgrade. Explaining the different priced tariffs, what was included in the tariffs & if we needed any add ons for the contract. He didn't hesitate to ask all my questions & there were a few haha. Excellent staff member for 02 & I would like to say thank you for helping my mum renew her contract & take care. 

[Oxonian]

@IMrJonesI 

I think that if we tag @Dave-O2 he can ensure that your feedback is noted by the right folks.  

I believe that folks frequently forget the O2 retail store option as a means of sorting things out. 

[Cleoriff]

Great to hear from you @IMrJonesI 

Lovely to hear of a great experience from O2 staff members.