Contacting O2

[Anonymous]

Please help I need to speak to someone at O2 and have been ringing and ringing and there is no answer, I held on for over 20mins and that was from a landline. I cannot manage to get hold of anybody either online or on the phone. 

[Anonymous]

I was on hold for 15 minutes too and then they cut me off before I even spoke to someone!

[jonsie]

I'm guessing they must be very busy with the recent problems. Best time to call is early morning. Anything we can help with?

[PhoneChanger]

Must be a busy day for them. The best times to contact them are usually first thing in the morning or anything before 16:00, usually after these times, once people have finished work the queues to get through will grow, and since this week is 1/2 term for many schools they could be seeing an increase in call volumes.

[Anonymous]

I have been trying to contact an "adviser" from my mobile for over half a hour  My call is so important to o@ that I believe they must have all gone home.  It is one of the lousiest services I have come across and believe it or not I was looking at renewing my contract!!!  If they don't want customers just shut up shop.  I cannot believe how long the queue must be ....................

[Cleoriff]

Have you tried all contact methods in this link

http://www.o2.co.uk/contactus Or you could dial 202 and press the option 'thinking of leaving us' ...that may get you answered more quickly

[MI5]

We can advise you here as long as it's not something that needs specific access to your account.

[Anonymous]

I have been trying for 5 weeks now to get my own o2 mobile unlatched as I have moved to another svc provider! customer svc..... I think not, I have been emailed the sim unlock pin from a cust svc advisor.... not accepted, i emailed the person back, copied her manager in on sunday... guess what no reply!!! how do i get this sorted urgently????

[Cleoriff]

Try this if you are looking to get your Pac Code

http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

[MI5]

Are you sure 100% your mobile is locked to o2?
Usually when a code is rejected or not found we find the handset already unlocked.