Claim and Email

[SDEGRUTERE]

Hi,

I need help, I have sent a claim to 3 emails of O2 and none get answer.

When I call the call centre they are unable to put me in contact with a claim team.

How can I create a claim with O2 ? what is the process or contact details ?

Thanks fron a desperate customer

Stephane

[Enlli]

What exactly are you trying to claim? Knowing this will help members point you in the right direction 

[SDEGRUTERE]

I had an issue with an order,then been told it will be resend but didn't get it, just the sim.

Call back and told i want to cancel all.

Finally after nearly 1h30 min I've been told I will be refund.

TRUE STORY: I have been charged twice and on top I have received a letter 'ENFORCEMENT AND TERMINATION LETTER'

I just want to be in contact with a CLAIML team to sorte out this as call centre agent are useless

[SDEGRUTERE]

is there any direct phone line to them ?

[SDEGRUTERE]

O2 site give this email for a CLAIM (complaintreviewservice@o2.com) but this email doesn't work anymore.

[MI5]

@SDEGRUTERE 

Complaints process here make a complaint (up to 8 weeks for a response).

All contact numbers and methods here Guide: How to find help & contact O2 

[Enlli]

No direct phone to complaints.

At the moment any complaint made is taking about 8 weeks. Each time you complain resets the clock

All the info we have is here, other than that we have no means to help

https://www.o2.co.uk/how-to-complain

[jonsie]

All ways to contact O2 here

Guide: How to find help & contact O2 

Complaints

complaintreviewservice@o2.com 

Make sure you include your contact details and what you'd like us to do to resolve your complaint. We'll send you an acknowledgement of your complaint straight away and get the investigation started. 

The email is the correct one to get a response

or use Resolver

Resolve your O2 Complaints for free | Resolver UK

[SDEGRUTERE]

Thanks for this, but the email is no more active. I have already tried this email. All emails get rejected.

So that's mean there is no way to do a complaint with O2.

😞

[Enlli]

How do you know it's not active?

Did it bounce or is it simply no response.