Charged for a phone i sent back within my cooling off period

[Momiddy]

Absolutely disgusted by o2 customer service team and this is coming from a o2 employee!

Cancelled my contract within my cooling off period yet being charged for a device/airtime that I haven't got. When speaking to customer service they like to lie to me like I don't know the process than hang up the phone.

Instore are no better!! (Sheffield City)

Ignoring me whilst I'm trying to address my issue to go and speak to his colleagues!

Stay away from o2

[pgn]

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Persist with them, @Momiddy - this is a customer forum, not O2. Good luck.