Changed bank details near direct debit date

[Anonymous]

Hi, I recently changed banks a week before direct debit due to of come out, my new bank gave O2 my new bank details and set up the direct debit. I checked with the O2 app and it said zero balance a few days it was due to be taken as it was due on the 12th July. I phoned and checked with O2 and they got the right bank details, but it still not come out of my account. I went online chat and they said it was showing up the 14th july and will be taken on the 14th. The person on online chat said my payment was successfully taken.

[Anonymous]

Hi and Welcome to the Forum,

Are you able to check your old bank account ,or has it been closed.

If it's closed or not showing as come out of the original bank account and the Direct Debit is not showing as taken today from your new bank account ,then I would suggest you again ring O2 on 202 to ask them to re check again.

Please do not rely on Online Live Chat for account based enquiries.

They are fine for low level general enquiries.

Make sure you leave enough funds in your Bank Account just incase things have been slightly delayed due to the switch of accounts so close to the Direct Debit date.

[Anonymous]

Thanks bandofbrothers, il check with my bank tomorrow as I think they took payment yesterday but not shown on bank statement yet, il give O2 a ring later to double check

[Anonymous]

No worries.

Please let us know how you get on.

[Anonymous]

Hi bandofbrothers I just rang O2 and they said the direct debit wasn't set up in time with my new bank so had to pay manually instead. The direct debit all set up now ready for next month

[MI5]

I suspected that would be the case when I saw how close the change was to your payment date...

[Anonymous]

Awesome news and at least your clear on what happened now.