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Can I use my pay monthly contract with a new phone

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Anonymous
Not applicable

on ‎06-12-2014 16:28

on ‎06-12-2014 16:28

I am in a pay monthly contract until may 2015 but have bought a new iphone 6 - can I get a new sim on the same contract for my new phone or will I have to cancel the old contract?
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MI5
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on ‎06-12-2014 16:35

on ‎06-12-2014 16:35

Just use your old sim card.
If it's the wrong size get it swapped for the correct sized one.
SwapMySim Procedure.
If a person upgrades to another phone and the new phone takes another sized Sim Card then this procedure moves the Tariff and Mobile number from the original SIM card to the new one.
This is the same is a new SIM card is required if a person feels their original one may be at fault.
Any O2 HighStreet Store can perform the swap in store or a person can take the SIM card home or request one via O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business -> http://www.o2.co.uk/contactus
Sim Swap link -> http://swapmysim.o2.co.uk
Be sure to ask for an Account Specific Blank SIM card as Contract and Pay As You Go versions hold different information.
The Service will stop on the original SIM card which indicates the swap has started. Turning the phone Off and On , or if applicable switching airplane mode On and Off ,with the new SIM card in every 20 minutes or so will typically help the connection to settle.
If your newly sent SIM card is a Nano sized version then another alternative if O2 have not supplied a SIM card adapter kit with it, is to pick this free adapter kit up from any O2 Store ,or order a set for a small fee from one of the auction sites.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
Level 94: Supreme
  • 152069 Posts
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Registered:

on ‎06-12-2014 16:35

on ‎06-12-2014 16:35

Just use your old sim card.
If it's the wrong size get it swapped for the correct sized one.
SwapMySim Procedure.
If a person upgrades to another phone and the new phone takes another sized Sim Card then this procedure moves the Tariff and Mobile number from the original SIM card to the new one.
This is the same is a new SIM card is required if a person feels their original one may be at fault.
Any O2 HighStreet Store can perform the swap in store or a person can take the SIM card home or request one via O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business -> http://www.o2.co.uk/contactus
Sim Swap link -> http://swapmysim.o2.co.uk
Be sure to ask for an Account Specific Blank SIM card as Contract and Pay As You Go versions hold different information.
The Service will stop on the original SIM card which indicates the swap has started. Turning the phone Off and On , or if applicable switching airplane mode On and Off ,with the new SIM card in every 20 minutes or so will typically help the connection to settle.
If your newly sent SIM card is a Nano sized version then another alternative if O2 have not supplied a SIM card adapter kit with it, is to pick this free adapter kit up from any O2 Store ,or order a set for a small fee from one of the auction sites.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎06-12-2014 17:06

on ‎06-12-2014 17:06

If your previous phone is not an iPhone then you'll need to call customer services on 202 to have the idata settings applied to your account when you've sim swapped.
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MI5
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In response to Anonymous
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on ‎06-12-2014 17:15

on ‎06-12-2014 17:15

Help thread here for connecting iPhone to data http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎07-12-2014 11:20

on ‎07-12-2014 11:20

Hi @Anonymous ,

 

Did you get the Iphone sim free? if that's the case just follow @MI5 advice.

But if you bought the iphone with a new contract then it's different...

You mention u r in contract until 2015 so if you cancel if you will be charged termination fees. If u r happy to do that then you can ring customer services and they will migrate the old number, to the new contract ,canceling your old contract that you would have to pay, but you would keep ur number. Hope this helps slight_smile

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