Blocking my son's mobile

[CMDUP66]

I know this is an old issue. Sure I must be able to block my 16 year old son's mobile. His Virgin internet connection has been blocked (individual device). Now he's using his mobile's data (hotspot) to access the internet. 

Any advice. Thanks. 

Martin.

[pgn]

If he's PAYG, not topping-up will kill his data.

If he's Contract on Refresh, flexing down https://www.o2.co.uk/refresh/flexible-tariffs his tariff to one with less or near no data will make tethering a useless exercise.

Guide: O2 Age restriction can be activated, but that only blocks Adult sites, not all wites.

Good luck, @CMDUP66.

[Bambino]

@CMDUP66 You can put a spend cap on his number: Spend Cap | Account and Billing | Help & Support | O2

[CMDUP66]

Thanks, appreciate it. Does this mean when i lower the tariff, I'm still paying the same amount per month?

[CMDUP66]

Hi thanks. Spend cap is zero.

[CMDUP66]

My son has 250GB of data. It only shows recommendations which doesn't help at all.

[pgn]

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@CMDUP66 wrote:

Thanks, appreciate it. Does this mean when i lower the tariff, I'm still paying the same amount per month?

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If you reduce the data, you should reduce the cost - unless you got a deal where the data was double or tripled, in which case you may find the loss of deal benefits actually puts your price up a little depending on what data volume you flex down to, @CMDUP66 

It is possible you may need to contact O2 Customer Services on either 202 or Social Media (link just below this post) to get the lower data tariff applied, depending on whether you are on the legacy billing system or the newer 360 system at the back-end: https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

All the Q&As about moving up or down once in a billing cycle is in this link, about half-way down the page: https://www.o2.co.uk/help/pay-monthly/offers-explained

Good luck!

[gmarkj]

Report his sim lost (not his phone) and that will cut his current sim card off - but this would be for calls and texts as well, not just data...

[Breanna]

Were you able to use one of these solutions to get this sorted @CMDUP66?