Where did you originally take the contract @DAVE6640 ?
Standard contract normally means through a 3rd party, like Mobilephonesdirect, while refresh normally means direct through o2.
It might be that you had a discount on your account that ran for the minimum length and has now run out.
Can you see if you can upgrade with no cost as you might be able to move to a sim only deal (assuming you want to stay with o2)?
Other things - could be you have accidentally subscribed to a premium rate service, or brought things through charge to mobile.
Your bill should still show you what the charges are for though.
To get to the bill details follow this guide:
Guide: How do I get to the 'Download Bill' page?
For premium texts:
Guide: Have you fallen for or been conned into a premium rate scam? What to do next
You can also see these:
Guide: Tips to avoid unexpected charges on your bill
Guide: O2 BARs
Ultimately if there is something you need to sort then you need to speak to customer services, either by calling 202 or messaging on social media:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
If those don't work then we can as a last resort ask one of the community advisors to take a look - so if you get nothing from the above then let us know and we can call them in.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
