Applied for a new phone and haven’t received any updates

[kieranclarke]

Hi I applied for a new phone and payed a deposit, I was told I was going to get a response in less than 24 hours and still haven’t received a response. 
kind regards 

kieran

[TallTrees]

Hi @kieranclarke 

Welcome to the O2 community We don't have access to accounts so you need to contact o2 customer services Here 

Guide: How to find help & contact O2 

[gmarkj]

Hi @kieranclarke 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks