General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Credit file

I have been trying to get a fraudulent transaction for 2 mobile devices and tarrifs that took place on my account in August 2023 taken off my credit file as it is still currently showing that I have failed to make these payments. I have requested thi...

O2 Took away Switch Up from me and there's nothing they can do...

After my first upgrade using my Switch Up discovered by accident, because I didn't know I had one, my account was taken on Fraud for NO REASON! Which of course took away 14 days of change my mind, and Switch Up as well. After 3 months of waiting to b...

Offered Accessible ticket and essential companion seats not together

Trying to book Accessible Ticket and Essential Companion for Culture Club. Nimbus verification passed. Tickets offered are not even in the same section?? Only 2 tickets showing for the venue. Checked under General Sale and there are a lot of tickets ...

Why can’t customer services do there job

Phoned customer services now 4 times to be told the same thing over and over !we are escalating your issue (nothing gets done) I’m lucky if I actually get data when I’m on a 5g sim .my o2 app does not work. 4 calls since 14th may I keep getting told ...

[Removed email address]

I made a complaint over a week ago and still had no reply. Also was waiting on a call 2weeks ago from manager Nicole at customer care i am currently still waiting on the call. I still have no signal or network coverage or use of data which i have bee...

Appalling customer service - O2 barred replacement phone instead of the stolen one

Past two weeks I have been trying to get a very simple thing from O2: to bar my stolen phone's IMEI and provide a proof of barring & usage for the insurance. Following long hours on the phone with customer service, they finally barred my phone yester...

Unable to use my phone abroad

I’m unable to use roaming abroad. O2 disabled my phone from using their service outside of UK, which happened to me last year when I was in America. It happened to me again this year and I was told a support ticket was submitted and it’d take 5 days ...

Voucher code for Earbuds

Took out a contract in September last year. The deal was z fold 5 and get buds pro2 for £1 with voucher code. Despite various calls and chats to O2, they have not given me the voucher code for the earbuds pro 2. They always promise they will and i wa...

Why does O2 use an out of date address database?

Hi FolksI have just topped up my PAYGo SIM and noticed that the address that O2 hold for me is still incorrect. I live in the county of Ceredigion but O2 insists I live in Dyfed. The county of Dyfed was abolished over 40 years ago so I rather feel th...

Unresolved Caller ID Issue: A Month-Long Struggle with O2 Customer Service

I am writing this post as a last resort to express my extreme frustration and disappointment with the service I have received from O2. For the past month, I have been dealing with a persistent issue related to my caller ID not working correctly since...