Re: Accused of non-payment

Jenny-G49 · ‎23-12-2023

Like others I have read on here I am being threatened with sanctions for non payment even though bank statement proves it has gone out. Virtual assistant was useless and the numbers given to seek help either are “ not in service” or go through to another useless bot.

MI5 · ‎23-12-2023

@Jenny-G49

It appears payments taken on the 20th have been an issue.

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎23-12-2023

Hope it gets sorted via Payment Management

O2 are building up a nice history of not recording payments then blaming the customer.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎23-12-2023

Seems to be related to a hiccup this last week.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.