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website has my phone as disconnected so can't get onto the site

Anonymous
Not applicable

on ‎20-07-2017 17:14

on ‎20-07-2017 17:14

each time i try to check my account the o2 website says my phone is 'Disconnected Bill'

I have this problem every time I go on and even when I have been able to get through to the Live Chat, they have gone through the process with me (as if I must be doing something wrong), it takes ages to sort out, and when it does get sorted, the problem only goes for that session. As soon as I log on again, it gives the same message.

This is cheesing me off so much that I am going to another provider

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Anonymous
Not applicable

on ‎20-07-2017 17:21

on ‎20-07-2017 17:21

@Anonymous Are your bills up to date & paid? Maybe @Martin-O2 could help

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MI5
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on ‎20-07-2017 17:32

on ‎20-07-2017 17:32

Are you sure it's not an old account you are trying to log into?
Previous contracts show as disconnected in my MyO2 but I had new logins for my new contracts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎20-07-2017 17:42

on ‎20-07-2017 17:42

@AnonymousI would give live chat a miss and try and get this sorted by speaking to someone in customer services

http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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Martin-O2
Former Staff
In response to Cleoriff
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on ‎27-07-2017 11:17

on ‎27-07-2017 11:17

@Anonymous did you speak to customer services about your account and if so is the issue now resolved? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


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