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insurance claim

Lcsalexander
Level 1: Joiner
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on ‎09-09-2024 09:34

on ‎09-09-2024 09:34

I put in my insurance claim 10 days ago and I am still getting emails saying a replacement is not in stock. I am about to receive my monthly bill and I don't think I should have to pay the full amount when I have been without a phone for 10 days. I need a replacement asap. Please could someone look into this. 

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MI5
Level 94: Supreme
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on ‎09-09-2024 10:42

on ‎09-09-2024 10:42

@Lcsalexander 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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