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iPhone 12 not receiving sms from android

Em8
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on ‎07-01-2021 21:32

on ‎07-01-2021 21:32

My partner is on android and I am on iOS, I can’t text him, but when he replies it doesn’t come through to me. I have done all the software upgrades available, any ideas?
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Em8
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on ‎07-01-2021 21:33

on ‎07-01-2021 21:33

I can text him that should say
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MI5
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on ‎07-01-2021 21:45

on ‎07-01-2021 21:45

@Em8 

Check you haven't blocked his number by accident.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Em8
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on ‎07-01-2021 22:11

on ‎07-01-2021 22:11

He’s definitely not blocked, he can call, I just don’t receive his texts
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jonsie
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on ‎07-01-2021 23:12

on ‎07-01-2021 23:12

Open your messaging app and check for blocked numbers there

The settings are different from call settings

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Rosalind321
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on ‎18-05-2021 17:01

on ‎18-05-2021 17:01

I am having this issue as well. Did you ever get it resolved?

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