iMessage and Facetime not activating since porting from Vodafone

[wenbeir]

Ported my number from vodafone to o2 on the 23/02/24. 

Since then I have not been able to use imessage or facetime on my iPhone 12 pro. 

I did not have an issue on Vodafone only started when I move to O2. 

I have tried all the troubleshooting steps multiple times.

Turn iMessage/facetime off

reset network settings

check phone settings for correct number 

all lead to activation error for imessage number.

Got a fresh sim from the store on monday 26/02/24 and still no luck. 

I see the o2 members of staff have been able to fix this via forums on previous cases so asking for help!

[jonsie]

Insist customer service add the idata bolt on rather than the standard data bolt on

[Cleoriff]

Answered here:

https://community.o2.co.uk/t5/Tech-Support/iMessage-and-Facetime-activation-fail/m-p/1697307/highlig... 

[wenbeir]

I have asked for that. And they say its turned on. They say my account is turned on for iphone

on call to them right now

[jonsie]

Check the APN in network settings

It should be idata.o2.co.uk and not mobile.o2.co.uk which is for android phones

[wenbeir]

 

[wenbeir]

Tried that already. Even asked them to reapply idata

[jonsie]

Any thoughts @MI5 ?

[wenbeir]

Appreciate your quick responses on this

[MI5]

@wenbeir 

Give it time.....

Historically it has been known to take a coupe of weeks to get your number updated on the systems.

You've done all the things required to make it work so nothing else you can do but wait a while longer.