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New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9527 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383060 Views
  • 4 replies
  • 0 kudos

Resolved! Mobile Insurance

Does anyone know of a direct telephone number for 02 insurance to make a claim (damage claim)have been holding for about 45 minutes on 0344 809 0202

Anonymous by Not applicable
  • 2637 Views
  • 4 replies
  • 0 kudos

Resolved! Difficult to close an account

Has anyone else found it difficult to close an account. I had a contract that ended in Feb, have moved to another supplier, have been to two shops, one the online chat thing twice and I still paying for this phone which is in the bin and therefore no...

Anonymous by Not applicable
  • 3003 Views
  • 2 replies
  • 0 kudos

Resolved! Switch to pay monthly?

How can I switch from pay & go to pay monthly? I have an unlocked iPhone 5C and don't need or want a new phone. I just want a sim only deal. I can't seem to find this option on the O2 website

Anonymous by Not applicable
  • 2747 Views
  • 6 replies
  • 0 kudos

Resolved! Cost of Data Use/ Using Google Maps if using Pay As You Go

Am thinking of switching from Monthly Account to Pay As You Go. The only data used is for using Google Maps Are the Charges for Data Use in Pay As You Go more than in Pay Monthly accounts??

Anonymous by Not applicable
  • 3503 Views
  • 2 replies
  • 0 kudos

Resolved! Can't Unlock iPhone 5s?

I filled out the form to unlock my iphone 5s and then I got an email stating: Thank you for your unlatching request.I'm sorry, we have not been able to unlatch your device at this time.The reason given is:You have not passed our security checks with ...

Anonymous by Not applicable
  • 3848 Views
  • 11 replies
  • 0 kudos

Resolved! Changing from a Samsung to an iPhone

Hi, until today I have been using a Samsung Galaxy s7 but today I received an iPhone 7 that is unlocked. So I put my o2 sim in and all is fine apart from my mobile data not working. All mobile data, apn, username etc are correct so is it a case that ...

Anonymous by Not applicable
  • 7652 Views
  • 3 replies
  • 0 kudos

Resolved! voicemail query

Hi all,I'm swapping handsets still with existing O2 sim. I have an iphone 5 swapping to iphone 6... will my 02 stored voicemails travel over to the new phone please? I have been told the icloud has no involvment with 02 voicemail storage.

Anonymous by Not applicable
  • 11748 Views
  • 6 replies
  • 0 kudos

Throttling

Hi all,My internet speed is fast but YouTube videos are being throttled on my phone. I can barely even watch a video in 144p at this rate.How do I turn this off?

Anonymous by Not applicable
  • 3823 Views
  • 7 replies
  • 0 kudos

Resolved! iPhone 5S no 4G or roaming

My wife has two specific problems with her iPhone 5S. 1. She never, ever gets 4G, only 3G.2. Data roaming abroad does not work at all. I have an iPhone 6S and it works fine, 4G in most of the UK, and data roaming abroad. When we went to France recent...

antonypg by Level 2: Apprentice
  • 5541 Views
  • 14 replies
  • 0 kudos