Solved: Visual Voicemail not working (tried STATE to 9011)

MajorMojo · ‎06-06-2018

Hi.

I broke my iPhone 6s a couple of weeks back and Apple replaced it for me. I decided NOT to restore the backup to my phone and start with a clean phone. However my Visual Voicemail isn't working.

I looked on the forum, tried texting "STATE" to 9011, turned off the phone and back on again then called my phone and left a message but still not working.

Anyone have any other suggestions?

MI5 · ‎06-06-2018

Just noticed your post above and your apn needs to be "idata.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MajorMojo · ‎06-06-2018

For completeness, I tried ringing 1750, turning my phone off, leaving myself a message, turning it on again - nothing.

I have WiFi turned off. Data is working fine (including roaming) my network settings for data, visual voicemail, MMS, et al are using mobile.o2.co.uk.

MI5 · ‎06-06-2018

Hi @MajorMojo

Try calling customer services on 202 to check that you have the correct iData bolt on on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MajorMojo · ‎06-06-2018

I can do but I have been on o2 for years and it was working fine on my previous iPhone 6s and the 6 before that...

MI5 · ‎06-06-2018

Just noticed your post above and your apn needs to be "idata.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-06-2018

Definitely need idata bolt on and idata settings on the phone. Sounds like the phone settings. ...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎07-06-2018

Hi @MajorMojo, did you get your Visual Voicemails working now? Were the data bolt, settings or apn the issue?

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