Verification texts / iMessage Activation issues

[GoonerByron]

Hi,

Have recently joined O2 and ported my number across. It’s been a couple of days since but having quite a few issues..

- Don’t receive bank verification SMS to setup Apple Pay

- Don’t receive Facebook SMS to verify account

- iMessage / Facetime activation doesn’t work. Looking online this apparently uses a ‘silent SMS’ so fits in with the above.

I have tried in a second Apple handset and get the same thing so it is not a phone problem. Can text normal numbers back and forth without issue though.

Any ideas? My last idea is to get a new SIM sent out and swap over.

My partner also moved and ported number to O2 on the same day and all of the above features are working fine.

[Bambino]

@GoonerByron See if anything in this guide helps: Text Message Tips (not sent or received) - O2 Community

If not, contact O2 via social media, who should be able to help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[gmarkj]

Have you got a spend cap applied @GoonerByron and is it set to £0?
Those have sometimes got in the way of texts from short codes, so try setting it to £5 to see if that helps - Guide: Spend Caps & Charge to Mobile on O2 

Otherwise you can check if there are any outstanding issues on the number port via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

You might also need to get the correct number set on your phone - go to Settings > Phone > My Number (or something similar, edit the number to show yours and hit save, then restart the phone.

[Cleoriff]

@GoonerByron 

You need to check you have the iData bolt on linked to your account.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[GoonerByron]

Have checked the above suggestions..

-£20 spending cap on the account already

-iData Bolt On activated on the account already

-Ported number displays correctly in Settings > Phone

[gmarkj]

If you have been on to customer services already and not got anywhere I'll ask the community gurus to see if they can help.

@O2Lisa @megjess can you check if there is anything you can do?

[lewys-gp]

Glad to see you're getting a lot of help above, @GoonerByron! Hopefully, you can get this solved soon. Let us know how you solve it 😊. 

[O2Lisa]

Thanks for the tag @gmarkj 😊

I'll message you privately @GoonerByron and look in to this for you. 

[DMK78]

Just to say i had this issue too after porting my number over to O2.  Went through all the methods previously mentioned here.

Finally got it working by doing a SIM swap.  Went into an O2 store, explained (and showed) what was happening and said I'd been advised (finally) by O2 Customer Services to try a new SIM.

They gave me a blank SIM there and then and activated the SIM swap process.

Got the spinning wheel next to my number in iMessage & FaceTime"verifying".  Few hours later I now have the blue ticks.

Hope this helps

[lewys-gp]

Thanks for sharing, @DMK78! We're all about sharing solutions here, so it's appreciated. Glad you got it working 👍.