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Using more data than normal

Anonymous
Not applicable
Hi
I have an iPhone 4s I have on my plan 1gb of data and have never gone over this in over a year everytime I use Facebook recently it swallows my data I have had to buy 600mb bolt on in three days and I'm only browsing news feeds for a few minutes at a time any ideas??
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MI5
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If it's just facebook check the app settings and turn off video autoplay or set it to on WiFi only.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Message 2 of 20
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MI5
Level 94: Supreme
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If it's just facebook check the app settings and turn off video autoplay or set it to on WiFi only.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 20
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Anonymous
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Check in settings , mobile and look at the bottom where all the apps are ,and each shows what apps are using what data.

Although you do need to reset the statistics at your anniversary date For your allowances.

If you have wifi at home try turning off 'mobile data' in the phones settings to stop it flicking from wifi to data which happens to save battery power.

Obviously remember to re enable it when leaving wifi range.
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MI5
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Apparently it's Facebook......?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Just browsing news feed on FaceBook shouldn't use a large amount of data....... ? wink
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MI5
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Unless it's downloading all those ice bucket challenge videos and auto playing them......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 20
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Anonymous
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I'm sure Lscott will let us know either way. slight_smile
Message 7 of 20
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MI5
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Well as they have already stated it's facebook I'm pretty sure they would welcome any further advice regarding the facebook app.....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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I have had the same issue with Android and Facebook. The app uses up a huge amount of space and ram (and that on my Note 3). Last time i looked it was about 185mb.

The auto play of video is definitely an issue but can be turned off.

Facebook also uses around 6% of my battery too.
Message 9 of 20
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Anonymous
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I agree but theirs nothing wrong with my advice MI5

Nothing wrong with thinking outside the box and providing a way to let them check if something else is using the data via the inbuilt data counter.

anyway keys not hijack the thread with this.

Let's hope the advice given assists.
Message 10 of 20
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