Solved: Upgrade

Anonymous · ‎08-05-2017

On Friday I had a message saying O2 had tried to contact me regarding an upgrade, I had not had a missed call, I then got a text saying I will be contacted by 21214, which I did and it asked me when was convient to be contacted, I choose option S2 Sat 1pm-5pm. I stayed in but no one called.

Please asdvise what I have to do?

PhoneChanger · ‎08-05-2017

If you want to upgrade the best option is to either do this online through MyO2 or better still in a store where the physical phone is available for you to take away.

Be weary of cold calls claiming to be from O2 when in fact they will be from other "preferred partners" such as Aerial who will put you on a business tariff, or worse sign you up to a new agreement with your current one running

View solution in original post

PhoneChanger · ‎08-05-2017

If you want to upgrade the best option is to either do this online through MyO2 or better still in a store where the physical phone is available for you to take away.

Be weary of cold calls claiming to be from O2 when in fact they will be from other "preferred partners" such as Aerial who will put you on a business tariff, or worse sign you up to a new agreement with your current one running

jonsie · ‎08-05-2017

Exactly that ^^^^^

Be very careful.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎08-05-2017

We can't stress enough not to upgrade from a cold call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-05-2017

O2's 'trusted' partners at it again

O2

Upgrade

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan