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Unlocking iphone 5s bought from O2 PAYG

Frazzled
Level 1: Joiner
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on ‎27-01-2019 14:02

on ‎27-01-2019 14:02

Hi

I have had 2 days of trying ot get O2 to unlock a phone I bought from O2 in UK - I am still in UK. 

I have spoken to two experts in chats who have taken my IMAP code and send me away to unlatch from Itunes once I have inserted an non O2 only to get no service.  What am I going wrong.  I have tried everything.  including resetting the phone.  Apple are stating its o2 at fault

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Cleoriff
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‎27-01-2019 14:13 - edited ‎27-01-2019 14:15

‎27-01-2019 14:13 - edited ‎27-01-2019 14:15

Hi @Frazzled

Follow this advice https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

Please look at the advice for iPhones in the guide above.

If this doesn't help. then @EmilieT one of our managers, may be able to help tomorrow.

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎27-01-2019 14:39

on ‎27-01-2019 14:39

@Frazzled If the phone says no service it means there is a fault with either the phone or sim you are trying to use. 

If the phone was locked you would get a message on screen saying activation not supported by carrier. 

Are you trying with an active SIM card?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎28-01-2019 11:04

on ‎28-01-2019 11:04

Hi @Frazzled, and welcome to the forum Wave

 

Did you get a chance to look through all the suggestions above? It'd be great to know if either helped, and how you're getting on with this!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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