Sim swap

[Anonymous]

I did my sim swap 72 hours to date in one of the O2 shops just about to go insane after carrying out all the necessary procedures I am still stuck.

[jonsie]

Has your old sim lost network yet?

[Anonymous]

Please guys help me?

[Anonymous]

Try turning the phone off and on if your original sim has lost signal now as it should be transferring over to the new one. If not call Cs on From a landline 0844 809 0202 > 5p or 202
From a working phone with a O2 sim in it.

Failing that go back to the store as the sim may be defective.

[Anonymous]

Yes it has lost network

[jonsie · Accepted solution]

If your old sim has lost network that means the sim swap has started the process.

Rebooting the phone with the new sim in at regular intervals will help the process but  unfortunately sometimes things do go wrong.

If you still can't connect tomorrow you need to either contact customer service or call into your nearest O2 store.

[Anonymous]

Let us know how you get on.

[MI5]

Any luck yet ?