Setup my old Series 5 Watch for my child, no mobile data.

[Jbutleruk]

Hi all.

Like many of the posts here, I have upgraded my watch, and now have an older series 5 one. I reset it and then set it up for my 8 year old son on my phone under the apple family app.

It is working fine, but it doesnt have mobile data. I am paying for a data plan for this device so how do i fix that?

I have an apple phone myself working fine with an apple ultra watch also working and a series 5 linked to this same number and thats not got mobile data. 

[gmarkj · Accepted solution]

You would need ANOTHER watch data plan for the S5 (the "old" one has been upgraded to your new watch) and a mobile SIM plan to link it to @Jbutleruk 

[Jbutleruk]

I still see two plans. I have a Sync-2 and a Sync-3 device associated with my phone. I am paying for a data plan twice. 

[gmarkj]

So there is a data plan but it's not connected to the watch (the S5 one) @Jbutleruk .

Sounds like you need to register that on the watch but not 100% - would you just follow the normal process @MI5 ?

[MI5]

@Jbutleruk @gmarkj 

It would appear that both watch plans are connected to the same original number.

I guess the new second watch plan was set up on the original number and not the new number purchased to replace it.

I would hope that a call to CS would resolve the issue by transferring one plan to the new number or maybe @O2Sarah- could do it?

[O2Sarah-]

Thanks for the tag @MI5 

@Jbutleruk I will send you a private message so we can look into this 

[Jbutleruk]

I called last night and someone did an eSIM reset but yes i think both watches are assigned to the same phone number, so one will need moving. Thanks.

[Squiglet]

Hi, did this ever get resolved, were you able to get any mobile data for your son to use the watch via family setup?