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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

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Dave-O2 by Community Manager
  • 9326 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382756 Views
  • 4 replies
  • 0 kudos

Resolved! Apple Watch ultra

So my partner got me an Apple Watch ultra for Christmas linked it to our o2 account and everything was good all of a sudden the last week it has said o2 not available so I spoke to Apple who told me to remove the plan and re-add which I have done and...

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Razor1979 by Level 1: Joiner
  • 993 Views
  • 3 replies
  • 0 kudos

esim help/reset

Im hoping someone can help me. I had a data plan which was working intermittently on my apple watch, i was told to remove this by an o2 advisor on Saturday who said i had to go to the store to purchase an esim pack. The store have advised me this is ...

pedrot by Level 1: Joiner
  • 1248 Views
  • 5 replies
  • 0 kudos

Iwatch not connecting to Cellular

Cellular hasnt been working on Iwatch Ultra since Saturday 14th January!? Anyone else had this issue & managed to resolve it? Kind Regards

overy87 by Level 1: Joiner
  • 657 Views
  • 2 replies
  • 0 kudos

Resolved! Returned Watch

Hi I returned my Apple Watch to the o2 store. (Within the 14 days of “change your mind”) it’s still showing on my account. Does anyone know when this will be removed?

Tracey9 by Level 1: Joiner
  • 520 Views
  • 1 replies
  • 0 kudos

Recent Usage Information no longer available online

Unless you make charges which are outside your contract terms, you can no longer see the Recent usage which is totally wrong. I rely on nbeing able to long in check the number of calls and time spent on each to a particular lcient in order that I can...

Kiwiaccent by Level 1: Joiner
  • 9103 Views
  • 35 replies
  • 0 kudos

106 error code

Trying to add a watch connection onto my o2 dim only contract getting 106 error code

John42 by Level 1: Joiner
  • 1164 Views
  • 5 replies
  • 0 kudos

Resolved! No sim error on Apple Watch Ultra - code 14

Hifor the second time in a week I have no sim error on my Watch Ultra. I’ve deleted the plan and when I go to reconnect it this time I get code 14, previous time I had code 90. It was working fine until I got three messages from O2 today about my pre...

Lynski83 by Level 1: Joiner
  • 784 Views
  • 1 replies
  • 0 kudos

Resolved! Poor Wi Fi connection

Hi,My wi fi connection is slow on iPhone 13 Pro. Wife’s is ok and she is on Giff Gaff. I end up using 4g for better speeds. Any advice appreciated.

Hammy by Level 1: Joiner
  • 524 Views
  • 1 replies
  • 0 kudos

Error code 14 when trying to setup mobile service

Hi there, my watch was replaced some weeks ago and I now can't connect it to my O2 data plan- Error code 14. I have spoken to customer support and the issue is not resolved after resetting etc. Any help appreciated!

Resolved! Faulty charger

So I ordered a new phone with a new charger, I continued using my old charger but when I went to use my new one I saw the tip was broken, how do I get a replacement?

Nadz by Level 1: Joiner
  • 646 Views
  • 2 replies
  • 0 kudos