Re: Repair

sashaashley-ox · ‎26-05-2020

where do I send my phone to be repaired? It's not insured and not due an upgrade until September. Did try calling customer services but no luck from them

MI5 · ‎26-05-2020

@sashaashley-ox

See help here https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

sashaashley-ox · ‎26-05-2020

I have looked on that website, I have had my phone longer than 30 days

MI5 · ‎26-05-2020

@sashaashley-ox

Scroll down to "Our policy after 30 days"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

sashaashley-ox · ‎26-05-2020

I can’t do anything on the list such as back up etc. I can’t unlock my phone so can I still send it for repair?

MI5 · ‎26-05-2020

Yes @sashaashley-ox

You have no choice....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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