Solved: Pay & Go Sim - Adding credit

Anonymous · ‎17-09-2016

I have an Iphone, previous owned by my wife, who is also on O2.

I have purchased a sim, but it will not accept credit. I have tried online and by phone.

I keep getting a message online saying "something is broken, please try again later"

I have being trying for over a week now, and have even ordered another sim, in case that was

the problem. Still no joy!

Cleoriff · ‎17-09-2016

Various other ways to top up here for future use.

https://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982

Scroll; down for PAYG

As said, use a voucher first. We are told this shouldn't be necessary but it seems to be the only way that works for the first top up

Veritas Numquam Perit

View solution in original post

MI5 · ‎17-09-2016

You need to buy a voucher from the corner shop for the first top up,
After that you can do it online,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-09-2016

Various other ways to top up here for future use.

https://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982

Scroll; down for PAYG

As said, use a voucher first. We are told this shouldn't be necessary but it seems to be the only way that works for the first top up

Veritas Numquam Perit

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