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New Device

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itzray4
Level 1: Joiner
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on ‎28-12-2022 19:24

on ‎28-12-2022 19:24

I picked up my new phone yesterday in Preston. The lad who served us was great. For that I thank him. Anyways, got home, sorted everything out in preperation to set up my phone. Is there any reason why I have been given a lovely box with my phone and a USB charging Cable but NO PLUG????? Luckily we had bought an Apple watch for my wife. I opened the box, another lovely one at that. 1 watch, 1 cable and...........NO PLUG.

 

Whats going on?????

 

TIA

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MI5
Level 94: Supreme
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on ‎28-12-2022 19:46

on ‎28-12-2022 19:46

@itzray4 

Manufacturers no longer supply plugs as they expect you to use one that you currently own.

It's all done in an effort to save the environment.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎28-12-2022 19:46

on ‎28-12-2022 19:46

@itzray4 

Manufacturers no longer supply plugs as they expect you to use one that you currently own.

It's all done in an effort to save the environment.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
In response to MI5
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on ‎28-12-2022 20:37

on ‎28-12-2022 20:37

The cynic would say it's more to save money. Smaller lighter packages mean more phones shipped for the same price. Apple have saved millions of $

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎28-12-2022 20:48

on ‎28-12-2022 20:48

Or to make more money by selling them separately......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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