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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

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Dave-O2 by Community Manager
  • 9601 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383246 Views
  • 4 replies
  • 0 kudos

Resolved! Exchange my iPad

I have a iPad mini but after 1 month I've changed my mind and want to know if I can just exchange it?!

Manay by Level 1: Joiner
  • 1242 Views
  • 2 replies
  • 0 kudos

Resolved! iPhone pro max order

helloI upgraded to the iPhone pro max in the 16th November still waiting for stock to arrive! Anyone know when they are expecting delivery?

Amanda_VE by Level 1: Joiner
  • 832 Views
  • 2 replies
  • 0 kudos

Resolved! iMessage & Facetime not activating after transfer

Hi, recently transferred my number from EE to O2 (esim). Ever since the port completed I have been unable to activate iMessage or Facetime. I have a physical sim in my phone for my work number and this is active on both. I have contacted Apple who af...

wont send me text to upgrade

Hi, I’ve been trying the past two days to upgrade my iPad and they say to wait for a code to verify it’s me but it never comes. I’ve waited hours and nothing. Even when I click get a new code, it still doesn’t come.

rebecca23 by Level 1: Joiner
  • 1786 Views
  • 6 replies
  • 0 kudos

Resolved! Delivery date

Hi Members,I have ordered IPhone 14 Pro Max. The amount has been deducted from my account and I’ve also received an order confirmation. However, I received an email saying that the order is out of stock. They have not given any dates as to when the o...

Ahmed2 by Level 1: Joiner
  • 718 Views
  • 1 replies
  • 0 kudos

Resolved! phone getting repaired need esim

Hi, I am currently using an esim and need to give my phone in for repair. I've been told I need to factory rest the device before handing it in for repair, which will wipe out my esim. What's the process to transfer my esim back once the phone is rep...

ntharm by Level 1: Joiner
  • 1597 Views
  • 4 replies
  • 0 kudos

Resolved! Apple Watch not delivered

I ordered an Apple Watch on 7th. It said it would be delivered on 8th. It is now 9th and I haven’t received it. On My O2 it says “Your package had an exception”. When I track on DHL it says estimated delivery date 7th, despite this being in the past....

LC123 by Level 1: Joiner
  • 623 Views
  • 1 replies
  • 0 kudos

Resolved! iMessage not activating - O2 issue

Morning, I have an issue whereby I have factory reset my iPhone 13 (running latest software) and iMessage won't activate. The error message I get is "iMessage activation unsuccessful". Signing out of iCloud doesn't work, I have factory reset the phon...

Resolved! Text messaging

Hi I am having trouble as my texts are not sending and I am nor receiving them. My husband is receiving mine but maybe it is because he too is on o2?

Anonymous by Not applicable
  • 11697 Views
  • 13 replies
  • 0 kudos

Account not eligible to setup mobile data on Apple Watch

So I have been back and forward countless times with O2 since July and haven’t gotten anywhere.I bought an Apple Watch back in July but when I set it up it said “Your O2 account is not eligible to enable mobile data on your Apple Watch. Contact O2 fo...

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Pixie1 by Level 1: Joiner
  • 17690 Views
  • 84 replies
  • 0 kudos