@D1230
I would start by contacting Apple direct as they can sort it out a lot quicker than o2.
https://support.apple.com/en-gb
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
