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Large amounts of data

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Juliesam
Level 1: Joiner
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on ‎26-06-2019 21:45

on ‎26-06-2019 21:45

I just upgraded my phone from a 6s to a 7+ and all of a sudden my data usage doubled, I'm not doing anything differently than I was on my other phone, so how have I used 15gb data in less than 2 weeks?
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MI5
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on ‎26-06-2019 21:49

on ‎26-06-2019 21:49

@Juliesam 

Your new phone will be using data to download and resync all your backed up data.

It should settle down when it's finished but stay connected to wifi whenever possible.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152167 Posts
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on ‎26-06-2019 21:49

on ‎26-06-2019 21:49

@Juliesam 

Your new phone will be using data to download and resync all your backed up data.

It should settle down when it's finished but stay connected to wifi whenever possible.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎26-06-2019 21:58

on ‎26-06-2019 21:58

Did you change tariff to one with an offer?

Is there any data showing as a bolt on?

Guide: Where is my discount or Extra Data? 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
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on ‎04-07-2019 09:28

on ‎04-07-2019 09:28

Hey @Juliesam, as it's been a little while since you posted, I was wondering how you were getting on? Did the suggestions above help you understand your data usage better?

 

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