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I cannot connect to internet when out

anna66
Level 1: Joiner
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on ‎19-11-2020 20:15

on ‎19-11-2020 20:15

My daughters iphone XS cannot connect to the internet when out of the house.

 

Msg we get is Safari cannot open the page because your iphone is not connected to the internet.  My phone and others are fine so its not network.  Tried restoring network settings.  It has never worked outside of the house.

 

I can only try things and then test when we leave the house but nothing seems to be working. 

 

 

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MI5
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on ‎19-11-2020 20:21

on ‎19-11-2020 20:21

@anna66 

You can turn wifi off to check data use when at home.

First check that mobile data is turned on in settings and then scroll down that page to see a list of all your apps.

Make sure that all the switches are green next to apps you want to use on data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎19-11-2020 20:29

on ‎19-11-2020 20:29

Check the APN settings too

It may be that she has the wrong data bolt on

It should be idata setting for the APN : idata.o2.co.uk

Alternatively try APN : mobile.o2.co.uk

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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MI5
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on ‎19-11-2020 20:32

on ‎19-11-2020 20:32

@anna66 

Are you in UK or abroad?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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