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HELP! iPhone 5 Unlatching request rejected?

Anonymous
Not applicable

Hi,

 

I have been trying to unlock my iPhone 5 using the online form. The first time the request was rejected as my new SIM Card had barely been used. I realised this and made a few calls/texts/web... it is now showing in my 02 account as attached to my Mobile number.

 

However, immediately after receiving the rejection e-mail I filled out the form again to be rejected again (and again 24 hours later), but this time with the following message 2x:

 

"

** THIS IS AN AUTOMATED MESSAGE **

Hi,

This iPhone unlatching request has been rejected as there are multiple
unlock requests received.

Thank you,

O2 Customer Service

"

 

How long must I have to wait before I am able to re-apply for the unlock?

 

Any help would be greatly appreciated.

 

Regards

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jonsie
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Give customer service a call or even use live chat to request the unlock. Explain the situation  and as long as there is £15 credit on the phone you should  be  able  to  get  the  phone  unlocked  that way.

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jonsie
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Give customer service a call or even use live chat to request the unlock. Explain the situation  and as long as there is £15 credit on the phone you should  be  able  to  get  the  phone  unlocked  that way.

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Cleoriff
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Hi @Anonymous This must have been really frustrating for you but it does show the security system kicked in.

As said. you would be better to ring customer services and explain what happened. They can process the unlock request for you

Veritas Numquam Perit

Girl in a jacket
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MI5
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If you are on contract call 202 or PAYG call 4445.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Thanks guys... I'll give O2 CS a go slight_smile

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Anonymous
Not applicable

I have just contacted O2 Customer Services on Live Web Chat (Rajiv). According to him, the reason why my handset can't be unlocked and the reason why I am getting the above message is because this iPhone was not bought from O2.

 

Has anyone else come across this issue? Must the handset have been purchased from O2? This is an ex-contract handset.

 

Any help would be appreciated.

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MI5
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CALL !!!
Forget live chat - they get very confused sometimes wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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It makes no difference where you bought the phone. Call them and be assertive but polite...

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Cleoriff
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Live Chat?  Fear Crikey...

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jonsie
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@Cleoriff wrote:

Live Chat?  Fear Crikey...


Hey, I've been told that live chat is the way to go....whatever!

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