Error code reference 30

[Laith]

I’ve been having this issue for two months now, I can’t seem to find a solution, even though I restarted the watch, erased it and done all the necessary steps. And still can’t seem to sort this error. I feel like its unfair to even pay the bill for the watch as I’m not using it as much due to this issue.
What happens is when I try to set up the esim, it takes me to O2 website enter email & password, and then the error occurs withreference number 30.
Did anyone find a solution for this problem yet?

[jonsie]

Any chance of Guru help here @Marjo ?

[Martin-O2]

Hey @Laith I've dropped you a private message on this one. 

[Martin-O2]

@Laith our Guru team have refreshed your account and have asked you to try again in 24 hours. If this doesn't work then let me know and we'll raise a case with the network team for you. 

[Laith]

Thanks Martin. Appreciated.

[Martin-O2]

No worries @Laith! Let me know how it goes after the 24 hour period and if you're still having issues I'll get a case raised Tuesday. 

[HaynesG]

Hi, Just a quick one.

I'm having the same frustrating issue after changing my iphone from a 7 to an 11. Did the reset fix the problem?