Code 08

[Stephen01]

I have had the code 08 data issue with my watch since April. Repeated calls , numerous resets , 4 new esims , differing advice , visits to O2 store and alleged escalation to resolution teams. This is still an issue with the added pleasure of paying £7 a month for a data plan. Simply not good enough and still not resolved 

[jonsie · Accepted solution]

This is the only help we can offer on here

Activate Apple Watch Guide 

[pgn]

Almost every turn in the guide shared above says to reach out via Social Media, which is a different support team to most of those on the phones, @Stephen01 - any of these will get you through to the Social Media team:

• X (formerly known as Twitter) – DM
• Facebook – @o2uk
• Messenger – @o2uk
• Instagram – o2uk

[mjs_1]

Did you ever get this fixed and working ?

[pgn]

---

@mjs_1 wrote:

Did you ever get this fixed and working ?

---

Did you read the guide above, @mjs_1?

Activate Apple Watch Guide 

[mjs_1]

Sure did - been through it all.

I'm 4 weeks and counting with all forms of support and still no closer to a data connection on my Apple Watch

Everyone keeps saying the social media channels are better than 202, but to be quite honest they are not.  Whilst they might well be based in the UK rather than abroad, they still cannot solve technical issues.

[Excitingstar16]

I've been having same issue since September 2024 and still not resolved. Went to my local O2 store and a member of staff in there was having the same problem with their watch and even they couldn't get a resolution

[pgn]

---

@Excitingstar16 wrote:

I've been having same issue since September 2024 and still not resolved. Went to my local O2 store and a member of staff in there was having the same problem with their watch and even they couldn't get a resolution

---

@Excitingstar16 - assuming you have read the notes and Activate Apple Watch Guide and used the UK-based Social Media Team for assistance, link below for X DM or Messenger seem to work best (one or the other, please), then take a look and see if this helps:

https://community.o2.co.uk/t5/Apple/Apple-Watch-Unable-to-register-for-watch-plan-Reference-code-08/...

• X (formerly known as Twitter) – DM
• Messenger – @o2uk

[jonsie]

Other networks don't seem to have as many issues as O2 with Aplle watches?