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Charge on phone bill

Anonymous
Not applicable

I’ve had a charge of 35pound for 1 call to 09131240211 does anyone know what

Message 1 of 11
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10 REPLIES 10

MI5
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It's China, by the looks of it, Weinan City, Shaanxi Province.
Have you called China?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 11
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jonsie
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Is the call registered in your call logs? 

If not you need to call customer service and query it. 

Call on 202

If the call is logged then you need to find out who made the call. 

Message 3 of 11
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Anonymous
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Thanks
Message 4 of 11
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Anonymous
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I’ve got it logged I haven’t called it to my knowledge
Message 5 of 11
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Anonymous
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I havnt called china
Message 6 of 11
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Anonymous
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I’m new don’t know what doing
Message 7 of 11
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MI5
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It could also be an 09 premium rate number in UK https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges
09 numbers are charged including a 55p per minute access charge.
091 numbers are premium rate numbers which are usually used for services such as horoscope readings, competitions and high-end technical support.
Have you had to call tech support for help with your computer or laptop etc?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 11
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Beenherebefore
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01931 is the code for Cumbria.....did you mis-dial the area code perhaps ?
"My life is a facsimile of a sham"
Message 9 of 11
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jonsie
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@Anonymous wrote:
I’m new don’t know what doing

We were all new once, dont worry ☺

If it's in the logs then someone has called from your phone.

Does anyone have access to your phone or do you leave it unattended?

Do you have TU installed and also on a PC that someone could use?

Message 10 of 11
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